From Confusion to Confidence: How Peer-to-Peer Training Boosts IT Adoption

Implementing a new IT system, such as an ERP or CRM package, involves more than just technical challenges. End users must adapt to the new system and processes, which can lead to errors, inefficiency, and resistance. At Emixa, we recommend investing in a train-the-trainer approach, where key users are trained to become internal trainers. This investment ensures smoother adoption, builds internal expertise and helps mitigate risks, leading to a successful system implementation. From confusion to confidence. 

Why training is key

Effective training plays a key role in the success of any IT system implementation. It provides end users with:

• Understanding the system’s benefits: Users learn how the new system will enhance their daily tasks and overall productivity.
• System operation and setup: Users are introduced to the new system’s interface and processes, reducing the learning curve.
• Practical experience: Hands-on practice with the system helps minimise errors and ensures smoother productivity once the system is live.
• Post-go-live support: End users know where to seek assistance if they encounter issues after the system is fully implemented.

Proper training boosts user confidence and leads to higher adoption rates, ensuring the system is used effectively from the outset.

The Role of Peers as Trainers

At Emixa, we follow a train-the-trainer approach. We train selected employees—key users—to become internal trainers. These individuals are already familiar with both the system and the business processes, giving them a strong understanding of how the system works and how it fits into the organisation’s daily operations. Key users can provide relatable, real-world examples from their own experience, making the training more meaningful for others. They also remain available for ongoing support after the training sessions, which helps maintain momentum and reduces uncertainty

Delivering Effective Training

Delivering training is not a straightforward task, especially for those whose roles don’t typically involve teaching others. Careful preparation is essential to ensure that the training is effective:

• Identify the audience: Understand who will be trained and tailor the content accordingly.
• Clarify the learning objectives: What do participants need to know in order to use the system effectively?
• Prepare exercises: Hands-on activities should be included to help solidify learning and improve retention.

In addition to content, consider how the training is delivered. Setting clear expectations, maintaining confidence, and incorporating interactive elements all contribute to an engaging and impactful session.

Investing in a Train-the-Trainer Course

By training key users as internal trainers, you create a pool of expertise that is directly aligned with your organisation’s specific business processes. This results in:

• Increased efficiency: Well-trained users make fewer mistakes, improving overall productivity.
• Higher adoption rates: Employees are more likely to embrace the system when they feel supported and confident.
• A culture of continuous improvement: Knowledge sharing among colleagues fosters ongoing learning and process optimisation.

Investing in a Train-the-Trainer course is an investment in the long-term success of your organisation. It ensures a smooth transition to the new system and builds a solid knowledge base within the company, maximising the return on your IT investment.

Conclusion

In summary, providing comprehensive training and empowering key users to act as internal trainers are crucial steps for successful IT system adoption. Not only will it lead to fewer errors and greater efficiency, but it will also help foster a culture of collaboration and continuous improvement.