Blog overview
From Warehouse to Doorstep: A Conversation on Last Mile Optimisation
The final delivery step to the customer, the ‘Last Mile,’ may seem simple. However, it is often one of the largest cost drivers for retailers, especially when dealing with large or fragile products. W...
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How to Future-Proof your IT as a Retailer
Imagine this: a customer walks into your shop, pulls out their smartphone, and expects to switch between your online and physical offerings seamlessly. This is the new reality that retailers are facin...
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How AI can Drastically Reduce your E-commerce Returns
Returns - a real headache for the e-commerce industry. Did you know that 12 to 15% of all shipped packages are returned? This costs significant time and money; a whopping €12,50 per return. Fortunatel...
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Help, I’ve become a key user!
Maybe you know the feeling: you go to work thinking it’s going to be a normal day. But then the unexpected happens: you are asked to become a key user of a new IT system that’s about to be implemented...
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From Returns to Retention: Understand the Shift in Consumer Behavior
Since the start of online shopping, returns have been a significant concern for many retailers. A return incurs numerous additional costs: extra handling, not all products are eligible for resell, an ...
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Scaling New Business Models: 3 Initial Takeaways
More and more retail brands are embarking on new initiatives, such as refurbishment, subscription services, and usage-based models. Sometimes out of opportunity, but often from necessity. Driven by th...
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3 reasons why clear KPI’s can help a Product Owner
The Product Owner role (often given different names but generally the same concept) involves prioritising the product backlog with the right vision to maximise product value. Many organisations interp...
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Introduction to IAM – A Jungle of Terms and Acronyms
Introduction to IAM – A Jungle of Terms and Acronyms The impact of the pandemic has been profound. Nowadays, many more employees work from home, using their own networks to access corporate applicatio...
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