In the ever-evolving landscape of professional certification, efficiency and user experience are paramount. Examenadviesburo (EAB), a specialist in test development and administration, recognized the need to modernize its examination processes. Collaborating with Emixa, EAB developed EMO—a streamlined, automated exam management system built on the Mendix low-code platform. This transformation not only enhanced operational efficiency but also significantly improved the candidate experience.
What challenges did Examenadviesburo face with their previous system?
EAB's legacy Java-based system, the original ExamenManagementOmgeving (EMO), had become a bottleneck. Manual administrative tasks were time-consuming, and candidates faced cumbersome processes, such as creating extensive accounts just to schedule exams. The monolithic architecture made it difficult to implement quick changes without affecting other functionalities, hindering agility and responsiveness.
How did Emixa and Mendix address these challenges?
Seeking a solution that offered flexibility and scalability, EAB explored various platforms. Mendix stood out for its comprehensive capabilities and rapid development potential. Partnering with Emixa, a recognized Mendix expert, EAB embarked on rebuilding EMO as a collection of microservices. This modular approach allowed for easier updates and maintenance, ensuring the system could evolve with changing needs.
What improvements were made to the candidate experience?
The new EMO system revolutionized the candidate journey. Candidates can now select exams directly through a webshop interface without the need to create an account. Multiple payment options, including coupon codes, iDEAL, and employer invoicing, offer flexibility. On exam day, candidates' login details are readily available at test locations, streamlining the check-in process. Additionally, candidates can access invoices, test results, and manage personal data through their EMO accounts.
How did the new system benefit EAB's internal operations?
Internally, EMO brought significant efficiencies. Automation reduced administrative workloads, and the integration of a booking tool with the test administration system ensured seamless exam scheduling. Each of EAB's individual labels now has a separate profile, and the system's integration with the website provides a cohesive user experience. The microservices architecture facilitates quick adaptations, making the system future-proof.
Were there any challenges during the implementation?
Transitioning to the new EMO system was not without hurdles. Initial bugs extended the go-live timeline, leading to a temporary surge in support calls. Employees, accustomed to the old system, faced a learning curve. However, with ongoing refinements and support from Emixa, the team adapted, and the benefits of the new system became increasingly evident.
What are the future plans for EMO?
EAB views the current iteration of EMO as a foundation for further enhancements. Plans are underway to develop an employer portal, implement additional workflows, and automate diploma creation. The goal is to continue evolving EMO to meet the dynamic needs of certification processes.
Takeaway #1: Modernizing legacy systems enhances efficiency.
Transitioning from a monolithic to a microservices architecture allowed EAB to streamline operations and respond swiftly to changes.
Takeaway #2: User-centric design improves candidate satisfaction.
Simplifying the exam scheduling and payment process made the system more accessible and user-friendly.
Takeaway #3: Strategic partnerships drive successful digital transformation.
Collaborating with Emixa and leveraging the Mendix platform enabled EAB to achieve its modernization goals effectively.
Is your organization facing challenges with outdated systems? How could a modern, automated solution transform your operations?
Examenadviesburo's journey with Emixa and Mendix showcases the transformative power of digital innovation in the certification industry. By embracing low-code development and focusing on user experience, EAB not only enhanced its internal processes but also set a new standard for candidate engagement.
Ready to modernize your systems? Explore Emixa's Implementation Services and discover how we can support your digital transformation journey.
